This Resource Section has been developed during the COVID-19 pandemic, and was envisaged primarily as a resource for our Regional Coordinators who carry out our Case Work with vulnerable adults, older people and healthcare patients.
The information within each layer can be accessed by clicking on the category below, and is structured to provide some structure for the information about practical supports, local services, pathways for care, and the critical resource documents that are being disseminated by all our relevant Stakeholders at this time.
It is possible that this resource may also be useful for the public, our clients, and those who support them. Please let us know your thoughts, any thing you feel is missing or could add value, by emailing us at email@example.com. Your feedback is appreciated!
The Community Call is a major initiative that links local and national Government with the community and voluntary sectors, was announced today by Government. It aims to ensure that all vulnerable members of our communities affected by current restrictions are appropriately supported.
Facilitated by the Local Authority Community Response Forum in every local authority area, by calling these numbers you can avail of assistance regarding the collection and delivery of food, transport to community test centres, social isolation and more.
The Forum will ensure the provision of the following services:
Collection and delivery of food, essential household items, fuel, medication in line with guidance
Transport to community testing centres, clinical Assessment Hubs, GP and hospital appointments
Social isolation, supports, engagement
Meals and their delivery
Other medical/health needs
A dedicated phone line is now operational in every county and the national number 0818 222 024 is also now in operation. The following is the list of each local authority’s helpline phone numbers.
|Local Authority||Community Response Number||Email Address|
|Carlow County Council||1800 814 firstname.lastname@example.org|
|Cavan County Council||1800 300 email@example.com|
|Clare County Council||1890 252 firstname.lastname@example.org|
|Cork City Council||1800 222 email@example.com|
|Cork County Council||1800 805 firstname.lastname@example.org|
|Donegal County Council||1800 928 email@example.com|
|Dublin City Council||01 222 firstname.lastname@example.org|
|Dun Laoghaire Rathdown County Council||01 271 email@example.com|
|Fingal County Council||01 890 firstname.lastname@example.org|
|Galway City Council||1800 400 email@example.com|
|Galway County Council||1800 928 894 and 091 509 firstname.lastname@example.org|
|Kerry County Council||1800 807 email@example.com|
|Kildare County Council||1800 300 firstname.lastname@example.org|
|Kilkenny County Council||1800 500 email@example.com|
|Laois County Council||1800 832 firstname.lastname@example.org|
|Leitrim County Council||071 965 email@example.com|
|Limerick City and County Council||1800 852 firstname.lastname@example.org|
|Longford County Council||1800 300 email@example.com|
|Louth County Council||1800 805 firstname.lastname@example.org|
|Mayo County Council||094 906 email@example.com|
|Meath County Council||1800 808 firstname.lastname@example.org|
|Monaghan County Council||1800 804 email@example.com|
|Offaly County Council||1800 818 firstname.lastname@example.org|
|Roscommon County Council||1800 200 email@example.com|
|Sligo County Council||1800 292 firstname.lastname@example.org|
|South Dublin County Council||1800 email@example.com|
|Tipperary County Council||076 106 firstname.lastname@example.org|
|Waterford City and County Council||1800 250 email@example.com|
|Westmeath County Council||1800 805 firstname.lastname@example.org|
|Wexford County Council||053 919 email@example.com|
|Wicklow County Council||1800 868 firstname.lastname@example.org|
Call Safe & Information Support - has a team proactively making 11,000 ‘check-in’ calls to Age Action’s older people. In addition, Age Action has extended the Information Service online support through email@example.com to 8am-8pm 7 days a week.
Practical support in the community - volunteers and partner groups to provide practical support to older people who need assistance with their shopping, collecting prescriptions and any other practical needs that arise. Age Action is also linking older people with volunteers who will do regular checkin calls if they wish to have ongoing contact and support.
Home Safe - Age Action is providing additional supports to older people, enabling them to transition quickly out of hospital into their own homes, by ensuring that their home is safe for them while also supporting our hospitals to respond to the Covid-19 health crisis. Age Action is also providing an emergency response for urgent repairs and other supports for older people in the community in order to ensure people can remain safely in their own homes.
Hardship Fund - Age Action in partnership the Irish Red Cross is providing people with financial support to meet their immediate needs through the COVID-19 Hardship Fund. Funds have been raised through corporate donors and public contributions which mean that small grants can be made to older people who are struggling with the financial burden of self-isolating or cocooning.
Care & Repair - service to help to keep people living in their own homes in increased safety and comfort.
Alone - Alone provide a COVID-19 support line for older people Call 0818 222 024 (from 8am to 8pm Monday to Friday).
Age and Opportunity - Age & Opportunity Movement Minutes’. There will be a seated activity session, a standing activity session and the third will be a mix of seated and standing. Available on their Facebook page each week for ‘Age & Opportunity Movement Minutes’ every: Monday @ 11am: Seated Physical Activity Session for Older Adults, Wednesday @ 11am: Standing Physical Activity Session for Older Adults, Friday @ 11am: Seated and Standing Physical Activity Session for Older Adults.
Direct Provision Support Live - developed as a response to the shutdown of many social services in the wake of the Covid-19 pandemic, creating serious difficulties for both parents and children living in direct provision.
Inner City Helping Homeless (ICHH) - In response to the Covid-19 crisis, they have expanded our services during this period to include providing food parcels to the elderly, vulnerable individuals and families who are suffering economic hardship and those in isolation. They have also provided food to emergency accommodation units including hostels, hotels, b&b’s and family hubs to support people through the Covid-19 isolation period. Call 01 888 1804, or email firstname.lastname@example.org.
Irish Hospice Foundation - they have developed an online hub on end-of-life and bereavement care during COVID-19.
Purple House Cancer Support Centre - due to COVID-19, Purple House Cancer Support Centre established a COVID-19 Cancer Support Team to move all physical services out of the Cancer Support Centre and instead start offering them in a non-contact online environment. Call 01 286 6966 or email email@example.com.
Seniorline - Confidential listening service for older people provided by trained older volunteers Call 1800 804 591 (lines are open every day from 10am to 10pm).
The Alzheimer Society of Ireland - Practical information and emotional support or information on supports and services. Freephone 1800 341 341 (Monday to Friday from 10am to 5pm and Saturday from 10am to 4pm) or email firstname.lastname@example.org. You can also visit the Dementia Understand Together website for more information.
HSE Coronavirus (COVID-19) Information - HSE Advice Line - Call from 8am – 8pm Monday to Friday and 10am to 5pm Saturday and Sunday Callsave 1850 24 1850
Guidance on cocooning to protect people over 70 years and those extremely medically vulnerable from COVID-19: HSE/HPSC, 24th April 2020
Easy read Guidance on Cocooning - HSE, 22nd May 2020
Information on face-coverings for public use - HSE, 22nd May
Minding Your Long-term Health Condition During Coronavirus (COVID-19) - HSE, 30th April 2020
HSE Approved Guidance for Disability Services - additional resources for supporting people with an intellectual disability
COVID-19 related resources for people with dementia, families and carers - HSE & Alzheimer Society of Ireland
COVID-19 related resources for people with an intellectual disability - Inclusion Ireland
The Alzheimer Society of Ireland - National Helpline is expanding with a new free call-back service which offers people with dementia and family carers from anywhere in Ireland the opportunity to book a 1:1 session with a Dementia Nurse or a Dementia Adviser during the COVID-19 public health emergency. People with dementia and their family carers who want to avail of this new service can contact the National Helpline to make an appointment which is open six days a week Monday to Friday 10am–5pm and Saturday 10am–4pm on 1800 341 341.
Age and Opportunity have created some great online Movement Minutes sessions for older adults.
Siel Bleu Free Online Exercise Classes - Daily online classes 11am and 2pm for people of all abilities can be accessed via Youtube and Facebook.
Walking in Local Parks - Dublin’s four local authorities now have a designated time for cocooners who wish to exercise in their local parks. From Wednesday, May 6, a two-hour period between 1.30 pm and 3.30 pm will be reserved in all parks across Dublin city and county for people who are cocooning. This includes over-70s and medically vulnerable people.
Bealtaine Festival at Home 2020 - Bealtaine is Ireland’s national festival which uniquely celebrates the arts and creativity as we age. The festival is run by Age & Opportunity, the national organisation that promotes active and engaged living as we get older.
Dublin Zoo - Watch the animals live, wherever you are. Catch a glimpse of the giraffes, zebras and rhinos on the African Savanna, get a birds-eye view of the penguins or watch the wondrous herd of Asian elephants bathe and chomp on their lunch with our live animal cams.
County Council Library Services are delivering books to its most vulnerable members who are cocooning at this time, bringing boxes of books of members in an effort to help reduce the effects of social isolation. To access the service call your local library or it’s headquarters.
Get Ireland Making - Creative Ireland and Healthy Ireland have supported a partnership with the Design and Crafts Council of Ireland. There will be step-by-step interactive workshops and short video tutorials for making musical instruments from recycled materials, jewellery making, drawing or painting, learning a new song, doing an online dance class, knitting/sewing, cooking or baking.
The Abbey Theatre has launched their ‘Dear Ireland’ series, a national conversation of 50 monologues streamed live on The Abbey’s YouTube channel over 4 days. The monologues will be available online for 6 months.
The National Gallery of Ireland have launched virtual tours of their collections on their website, you can peruse the beautiful gallery at your own pace and wonder at the various rooms and works on display.
Age & Opportunity - Building Resilience: A Five-part series
Aware - Support Line, information and support to anyone over 18 about issues relating to their own mood or the mood of a friend or family member, or who experiences depression or bipolar. Freephone Support Line 1800 80 48 48 (from 10am to 10pm every day). Support and self-care groups nationwide, are cancelled until further notice Life Skills Online Programme continuing as normal Email email@example.com for services information and support.
The Irish Advocacy Network (IAN) - Peer advocacy service for people with mental health challenges.
LGBT Ireland - Online support and through the helpline for LGBT+ people across Ireland. LGBT Helpline 1890 929 539 (every day), Gender Identity Family Support Line 01 907 3707. Email firstname.lastname@example.org for support or information while face to face services are closed. An instant messaging service is available 7 days a week, from 6:30pm to 10pm, Mon – Thur from 4pm to 10pm Fridays, and from 4pm to 6pm on Sat & Sun.
Mental Health Ireland - resources and online courses around supporting your mental health and recovery education.
Mental Wellbeing Campaign - Getting through COVID-19 together.
National Women's Council - resource hub on their website for women during COVID-19 including (but not limited to) information on supports for women experiencing domestic violence, support for women’s mental, physical, reproductive and sexual health.
Pieta House - Pieta House provides telephone and text-based support counselling for people who are suicidal or engaging in self-harm Freephone 1800 247 247 (any time, day or night) Text HELP to 51444 (standard message rates apply) Telephone appointments will be provided to replace face to face appointments - contact your local Pieta House for details.
Samaritans - Emotional support to anyone in distress or struggling to cope Freephone 116 123 (any time, day or night) Email email@example.com.
Suicide or Survive (SOS) A series of free online wellness workshops and programmes are available from SOS Visit for more information
The YourMentalHealth.ie - website provides information and signposting on all mental health supports and services that are available nationally & locally provided by the HSE and its funded partners. You can also call the freephone YourMentalHealth Information Line to find supports and services 1800 111 888 (any time, day or night).
The Whispered Calm for Coronavirus Anxiety - Niall Kelly, teacher of the Alexander technique has helped many people deal with performance anxiety and breathing issues over the years. He has devised the Whispered Calm to help people deal with anxiety arising from the coronavirus.
Find a GP Directory - General practitioners (GPs) are family doctors. They treat all common medical conditions. A GP is usually the first doctor you will see about non-emergency illnesses and health issues. They refer people to hospitals and medical services for urgent and specialist treatment.
GP Out of Hours Service - If you need to see a GP outside their clinic hours, you can contact your local GP out of hours service. This service does not provide routine clinic appointments. You must make an appointment. There is no drop-in facility. If your medical issue is not urgent, you should make an appointment to see your usual GP during normal clinic hours.
Medical & GP Visit Cards - Applications for GP visit cards and medical cards are made through the same system. You will first be assessed for a medical card. If you don't qualify, you will then be assessed for a GP visit card.
Find a Pharmacy near you (interactive map) - There are over 1,500 community pharmacies in Ireland, and most people visit their pharmacy several times a year, if not more. A pharmacy is often the first place you visit when you feel unwell and provides a wide range of advice and treatment services. Your pharmacist is a healthcare professional who can assist you with your health concerns quickly. They can offer you information about treatments, explanations on medication interactions and much more. They will also guide you to other health professionals or community services, if you need them.
Home delivery of medicines by public servants and volunteers during the COVID-19 pandemic: HSE/PSI, 30th March 2020
Temporary laws have been put in place to allow GPs to send prescriptions to pharmacies by email. This means that you may not need to go to your GP surgery if you need a prescription for medication. If you have a prescription that needs to be renewed, your local pharmacy can do this for you in most cases. If you cannot go to the pharmacy, you can contact the local community support number listed above. The Pharmaceutical Society of Ireland has issued the guidelines above on the delivery of medicines through voluntary and state bodies.
Public Health Nurses - work from local Health Centres. The public health nurse provides a range services free of charge to people in your community. They include child health visits and school visits, visits and care for older people, care on discharge from hospital.
The Public Health Nurse provides home and clinic nursing care to persons over 65 years who have a medical card. Services include post hospital care, Dressings, Injections, referral to respite and day care and assessment for Nursing Home Subvention, home support, nursing aids and appliances.
HSE Home Support Service - (formerly called the Home Help Service or Home Care Package Scheme) aims to support older people to remain in their own homes for as long as possible and to support informal carers. The Home Support Service provides you with support for everyday tasks including getting in and out of bed, dressing and undressing, personal care such as showering and shaving. The support allocation depends on the individual needs. These supports will be provided by the HSE or by an external provider, approved by the HSE.
Affordable Live-In Homecare - The carers are all live-in which means they are present in an older person's home 5 to 7 nights per week. Normally the carer works 35 hours over 5 days but she can work up to 6 days and 48 hours per week, if required. The service starts from €460 per week for 35 hours care and they source carers right up to fully qualified nurses.
Family Carers Ireland - emerging from the coming together of two long standing charities of over 25 years in 2016 – The Carers Association and Caring for Carers. The merger brings the best of both charities together whilst broadening the range of services and supports to family carers and giving one national voice to represent fairness for carers. Emergency Care Plan Booklet
Care Alliance Ireland - Creating a Backup Plan: Covid-19 and Family Carers
List of Health Services in Ireland - The HSE provides health and social services to everyone living in Ireland. Our services are delivered to young and old, in hospitals, health facilities and in communities across the country.
Find your local Community Health Centre - Health Atlas helps you to find essential health services on a map, General Practitioners, GPs, Family Doctors, Pharmacists, Dentists, Hospitals. It also provides contact phone numbers. Type your address in the box below. The Atlas will search automatically - choose an address from the search results. A map of your street will appear.
Community Intervention Team Services - A Community Intervention Team (CIT) is a specialist, health professional team which provides a rapid and integrated response to a patient with an acute episode of illness who requires enhanced services/acute intervention for a defined short period of time. This may be provided at home, in a residential setting or in the community as deemed appropriate, thereby avoiding acute hospital attendance or admission, or facilitating early discharge. The CIT, through its fast-tracked provision of services enhances the overall primary care system, providing access to nursing and home care support, usually from 8am to 9pm, seven days per week. Referrals are accepted from hospitals, GP’s and other community sources.
HSE Schemes & Allowances - Apply for benefits and schemes that can help with healthcare costs, These include Medical Cards, European Health Insurance Card, GP Visit Card, Fair Deal Scheme, Drug Payment Scheme, Cross Border Directive, Treatment Abroad Scheme, Long-Term Illness Scheme, Blind Welfare Allowance, National Lottery Grants.
Dental Services - Most dentists work privately, and see their own patients, many of whom have medical cards. Adults (over 16 years of age) who have a valid medical card can access a range of dental services and treatments under the Dental Treatment Service Scheme. All medical card holders are entitled to specific dental treatments e.g., a dental examination, two fillings in each calendar year, extractions as necessary. Some treatments such as the provision of dentures require the approval of the HSE before the dentist can proceed and in this case, the dentist applies directly to the HSE.
National Ambulance Service Ireland - In the public health service, the National Ambulance Service provides ambulance services for transporting seriously ill people to hospitals or between hospitals. The Dublin Fire Brigade provides an emergency ambulance service for the greater Dublin area. Emergency ambulance services can be contacted by telephoning 999 or 112. (The 112 number applies throughout the EU). All calls are free.
Interim Public Health and Infection Prevention Control Guidelines on the Prevention and Management of COVID-19 Cases and Outbreaks in Residential Care Facilities and Similar Units: HSE/SPSC, 4th April 2020
Ethical framework for decision-making in a pandemic: DOH, 22nd March 2020
Citizen's Information Centre - Respite care may involve providing alternative family or institutional care for a person with a disability in order to enable the carer to take a short break, a holiday or a rest. It can cover very short-term respite, for example, a carer for an evening, or a much longer arrangement for a holiday. Schemes of respite care are sometimes called 'Breakaway' or 'Friendship' schemes. Respite care or temporary care may be based in the community or in an institution. In practice, respite care is provided to a varying degree at a number of locations around the country – in some cases by your Health Service Executive (HSE) Area and in others by local or national voluntary organisations.
Care is provided at a number of locations around the country for people with different disabilities. The person being cared for may be admitted to a HSE nursing home for a period of two weeks. Longer stays may be possible in some circumstances.
The Alzheimer Society of Ireland - operate two respite centres, The Orchard Respite Centre in Blackrock, Co Dublin, and The Waterman's Lodge in Killaloe/Ballina on the Tipperary, Clare and Limerick border. Due to the Covid-19 public health emergency, respite services provided in the Orchard Respite Centre in Blackrock, Co Dublin will be temporarily suspended from Friday, 27th March 2020. The service will be resumed once we are clear of the current Covid-19 emergency.
Citizens Information Centres - Know your rights - COVID-19 and funerals
Irish Hospice Foundation - they have developed an online hub on end-of-life and bereavement care during COVID-19.
Statement on dying alone in hospitals and care settings, 9th April 2020
An Garda Síochána - In an emergency always dial 999/112 - You should use this service if a crime or incident is happening now or if anyone is in immediate danger.
Non-emergency or general enquiries:
For non-emergency or general enquiries, you can contact your local Garda Station by Telephone and Email.
Contact details for all Garda stations and key offices are available in the Garda Stations Directory
Local Garda Diversity Officers - The Garda National Diversity & Integration Unit forms part of the Garda Community Relations Bureau. Originally established in 2000 as the Garda Racial and Intercultural Office, it is staffed by one Sergeant, two Gardaí and one Clerical Officer. This list is useful when looking for support for an older person locally.
The National Safeguarding Office - established in December 2015 in accordance with the HSE’s Social Care Division Safeguarding Vulnerable Persons at Risk of Abuse National Policy & Procedures, the core function of the office is to oversee the implementation, monitoring, review and ongoing evaluation of the Safeguarding Policy as well as coordinating the development and roll-out of safeguarding training.
During the COVID-19 crisis, contact by phone only in urgent matters/emergencies. Carol McKeoghRyan Ryan will monitor calls and the office email firstname.lastname@example.org, Tel: 061 46 1165 (9.00 am – 5.00 pm Monday to Friday). HSE Information Line on 1850 24 1850 (8.00 am to 8.00 pm Monday to Saturday).
Safeguarding and Protection Teams - HSE Safeguarding and Protection Teams are in place all over the country, to take reports of Elder Abuse and provide help.
Confidential Recipient - Reporting a concern about a vulnerable adult in a HSE funded care service. The confidential recipient is a person who can act as a voice for vulnerable older people and people with a disability. The confidential recipient is appointed by the HSE but is independent of the HSE. Ms. Leigh Gath Email: email@example.com, Tel: LoCall 1890 1000 14.
Allied Irish Bank (AIB) - Dedicated support line for 65+ customers 1800207232.
Bank of Ireland - Priority service in branches for over-65s and carers from 10-11am, Monday to Friday. Over-65s and carers can call dedicated line on 1800 946 146 (9.30am to 4.30pm, Mon-Fri).
Educational Building Society (EBS) - Call 1850 654 321 or 01 665 8000
KBC - Helpline for over 65 cocooning 1800 804 472.
Permanent TSB - Cocooning customers helpline 1800 218 000.
Ulster Bank - Cocooning customers helpline 1800 656 001.
Cocooning during COVID-19: A Guide to help customers manage their money - BPFI published a special information guide, providing practical advice for cocooning customers on the various ways in which they can manage their day-to-day banking and finances in a safe way while they stay at home. In addition each of the five retail banks, AIB, Bank of Ireland, KBC, permanent tsb and Ulster Bank now have dedicated phonelines (listed below) to assist cocooning customers during the Covid-19 crisis. The guide gives essential banking advice for those cocooning which includes details on over the phone and online banking options; Making payments over the phone; Calling your bank; Getting help with your banking.
|AIB||1800 207 232|
|Bank of Ireland||1800 946 146|
|KBC Bank||1800 804 472|
|permanent tsb||1800 218 000|
|Ulster Bank Ireland DAC||1800 656 001|
Safeguarding Your Money Now and in the Future - BPFI along with its member banks and with support from Safeguarding Ireland have developed a guide on Safeguarding Your Money Now and in the Future which provides advice on how you can best prepare for a time when you may need assistance to properly manage your money.
ANSAC Credit Union (Army Naval Services Air Corps) - Tel: 01 855 4489
Department of Employment Affairs & Social Protection - information on services and payments for people affected by COVID-19. Register for MyWelfare. For Exceptional Needs Payments/Supplementary Welfare Allowance, you can contact your local community welfare officer/Intero Office. You can access the details for your local office by calling 1890 800 024
Money Advice and Budgeting Service (MABS) - MABS is the State’s money advice service, guiding people through dealing with problem debt over than twenty years. It runs a Helpline (0761 07 2000, Monday to Friday, 9am to 8pm) and also operates from over 60 locations nationwide.
Support with Money Management - Sage Advocacy, 6th May 2020
You have the right to plan ahead and appoint another person or persons to make decisions for you in the event that you can no longer make decisions for yourself. The new Assisted Decision-Making (Capacity) Act 2015 [ADMC 2015] provides a legal framework for an Advance Healthcare Directive and an enhanced legal framework for an Enduring Power of Attorney. Read more about the Advance Healthcare Directive and Enduring Power of Attorney in the ADMC 2015 in the Decision Supporter (Interveners) Section.
While the ADMC 2015 is not yet fully commenced it is possible to take steps to plan ahead and create an Enduring Power of Attorney under the Powers of Attorney Act 1996. You can also create an Advance Healthcare Directive which is currently recognised in common law in Ireland.
Read more in the next sections about opportunities to plan ahead.Planning Ahead
Community Law & Mediation - In response to the increased need for legal information and advice, will be running FREE LEGAL ADVICE CLINICS BY PHONE in the areas of social welfare, housing, debt and employment. General queries also welcome. To book a phone consultation, please contact 01 847 7804 or 061 536 100 and leave your name, number and the county you are calling from.
Covid19 Tech Help is a group of volunteers who have come together to help the elderly in our communities who are 'cocooning' and isolated due to the COVID-19 crisis, with free over the phone help to resolve any IT or technical issues they have. This is a free service, and as such, no-one will be asked for any personal details such as access to their bank details, cards etc. Call distribution will be done randomly and recorded. The twitter feed is also logged.
The Age Action Getting Started KIT materials supports older people to learn, use, and be confident using smartphones and applications so they can keep in touch with their loved ones during the Covid-19 pandemic. The material can be downloaded or older people can call 01 8730372 leave their name and address and Age Action will post the How to Guides within 10 days.
Vodafone have launched a new Tech Advice/Smart Phone Support Line for older people. (01) 8731166, open Mon - Fri 9am to 6pm