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Supporting vulnerable adults, older people and healthcare patients during the COVID-19 Pandemic


This Resource Section has been developed during the COVID-19 pandemic, and was envisaged primarily as a resource for our Regional Coordinators who carry out our Case Work with vulnerable adults, older people and healthcare patients.

The information within each layer can be accessed by clicking on the category below, and is structured to provide some structure for the information about practical supports, local services, pathways for care, and the critical resource documents that are being disseminated by all our relevant Stakeholders at this time.

It is possible that this resource may also be useful for the public, our clients, and those who support them.  Please let us know your thoughts, any thing you feel is missing or could add value, by emailing us at info@sageadvocacy.ie.  Your feedback is appreciated!

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Practical Supports

Healthcare & Medical Needs

Safeguarding & An Garda Síochána

  • An Garda Síochána

    An Garda SíochánaIn an emergency always dial 999/112 - You should use this service if a crime or incident is happening now or if anyone is in immediate danger.

    Non-emergency or general enquiries:

    Local Garda Diversity Officers - The Garda National Diversity & Integration Unit forms part of the Garda Community Relations Bureau. Originally established in 2000 as the Garda Racial and Intercultural Office, it is staffed by one Sergeant, two Gardaí and one Clerical Officer.  This list is useful when looking for support for an older person locally.

  • National Safeguarding Office

    The National Safeguarding Office - established in December 2015 in accordance with the HSE’s Social Care Division Safeguarding Vulnerable Persons at Risk of Abuse National Policy & Procedures, the core function of the office is to oversee the implementation, monitoring, review and ongoing evaluation of the Safeguarding Policy as well as coordinating the development and roll-out of safeguarding training.

    During the COVID-19 crisis, contact by phone only in urgent matters/emergencies. Carol McKeoghRyan Ryan will monitor calls and the office email safeguarding.socialcare@hse.ie,  Tel: 061 46 1165 (9.00 am – 5.00 pm Monday to Friday). HSE Information Line on 1850 24 1850 (8.00 am to 8.00 pm Monday to Saturday).

    Safeguarding and Protection Teams - HSE Safeguarding and Protection Teams are in place all over the country, to take reports of Elder Abuse and provide help.

    Confidential Recipient - Reporting a concern about a vulnerable adult in a HSE funded care service.  The confidential recipient is a person who can act as a voice for vulnerable older people and people with a disability.  The confidential recipient is appointed by the HSE but is independent of the HSE.  Ms. Leigh Gath Email: leigh.gath@crhealth.ie, Tel: LoCall 1890 1000 14. 

Banking & Financial Services

Planning Ahead

You have the right to plan ahead and appoint another person or persons to make decisions for you in the event that you can no longer make decisions for yourself. The new Assisted Decision-Making (Capacity) Act 2015 [ADMC 2015] provides a legal framework for an Advance Healthcare Directive and an enhanced legal framework for an Enduring Power of Attorney. Read more about the Advance Healthcare Directive and Enduring Power of Attorney in the ADMC 2015 in the Decision Supporter (Interveners) Section.  

While the ADMC 2015 is not yet fully commenced it is possible to take steps to plan ahead and create an Enduring Power of Attorney under the Powers of Attorney Act 1996. You can also create an Advance Healthcare Directive which is currently recognised in common law in Ireland. 

Read more in the next sections about opportunities to plan ahead.

Planning Ahead

Other Needs

  • Legal Advice

    Community Law & Mediation - In response to the increased need for legal information and advice, will be running FREE LEGAL ADVICE CLINICS BY PHONE in the areas of social welfare, housing, debt and employment. General queries also welcome.  To book a phone consultation, please contact 01 847 7804 or 061 536 100 and leave your name, number and the county you are calling from.

  • Information Technology Supports

    Covid19 Tech Help is a group of volunteers who have come together to help the elderly in our communities who are 'cocooning' and isolated due to the COVID-19 crisis, with free over the phone help to resolve any IT or technical issues they have.  This is a free service, and as such, no-one will be asked for any personal details such as access to their bank details, cards etc. Call distribution will be done randomly and recorded. The twitter feed is also logged.

    The Age Action Getting Started KIT materials supports older people to learn, use, and be confident using smartphones and applications so they can keep in touch with their loved ones during the Covid-19 pandemic. The material can be downloaded or older people can call 01 8730372 leave their name and address and Age Action will post the How to Guides within 10 days.

    Vodafone have launched a new Tech Advice/Smart Phone Support Line for older people. (01) 8731166, open Mon - Fri 9am to 6pm

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