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Health Service Executive

  • 1st April 2020, HSE & PSI - A resource for patients about COVID-19 home delivery of medicines

    Notification from the HSE and Psychological Society of Ireland (PSI)

    During the current public health emergency, there will be a greatly increased need for medicines to be delivered to patients, particularly those who are cocooning.

    The PSI – the pharmacy regulator is aware that there is a significant national effort taking place, led by Local Authority Community Response Fora, to support the vulnerable and older members of our communities in ensuring they continue to receive what they need to stay at home and to stay well.

    The PSI and the HSE have published joint guidance on home delivery of medicines as an aid to volunteers, patients and pharmacy teams during the COVID-19 emergency efforts. This joint guidance is our contribution to help ensure the appropriate and safe supply of medicines is in place where there will be many volunteers, the Gardaí, An Post staff and others involved in making delivery of medicines happen.

    We thought you might like to be aware of this guide and you might wish to share it (in full or part) with those who are engaged with your service.

    Section 3 of the guidance has information to assist people who will be receiving medicines at home. The PSI has recommended that pharmacies provide this information to their patients who need to avail of a delivery service at this time. This will give people:

    • clarity about how the service will operate, and
    • assurance that they are going to receive their medicines safely with as little contact with other people as possible. 

    It is also useful to know that in each pharmacy the supervising pharmacist is responsible for ensuring that the delivery of medicines to patients is carried out in a safe, organised and secure way. They must ensure patient confidentiality and the integrity of medicines through the delivery process. It is also very important that anyone with a question about their medicines and the use of them should get in contact with their pharmacist or doctor, so that they do not interrupt their treatment.

    Local and national information will be made available shortly about the Local Authority community supports so that everyone can understand how to avail of, and co-ordinate with, these services.

    Our website is regularly updated with pharmacy and public health COVID-19 resources, and our staff operate a query service (email or phone 01 218 4000) for members of the public who may have questions about their treatment or care in a pharmacy.

    If you have any questions about this email and the guidance shared, please contact communications@psi.ie. We're happy to hear from you.

    Niall Byrne
    Registrar & Chief Officer
    PSI-The Pharmacy Regulator

  • 30th March 2020, COVID-19 Assessment and testing pathway for Hospital Setting v12.0
  • 30th March 2020, COVID-19 Guidance for extremely medically vulnerable V1 (3)

    Guidance document from HSE/HPSC on cocooning to protect people over 70 years and those extremely medically vulnerable from COVID-19.

  • For up-to-date health information and advice read the HSE's pages on Coronavirus

    At this time of a National Health Emergency,  the National Safeguarding Office would like express our solidarity with all staff and managers providing services to vulnerable adults. This is an uncertain time for us all whether we are service users, staff, managers or family carers. There has been tremendous support shown for health and social care personnel from across public and private sector fields which is most welcome. I realise at this time you will be taking all steps necessary to keep yourself and your service users safe from the virus and following the latest public health guidance. Across the Health Sector there is now significant redeployments and reassignments of staff to priority areas especially for staff not in front line roles.

    Please find current update information relating to safeguarding and please note information is changing very quickly due to the evolving situation.

    ·       Staff in the National Safeguarding are shortly due to be redeployed into the contact tracing service. Therefore the National Safeguarding Office  is maintaining a limited role for now.

    ·       Safeguarding and Protection Teams continue to provide a safeguarding service. Please note many are working remotely and with inevitable constrains/ limitations. All essential activity is being risk assessed. If recorded messages are left on an answer machine there is a system in place in the Safeguarding Teams to call back. Local CHO Crisis Management Teams will make decisions on priority areas and should there be any change in the safeguarding service provision then this will be communicated to services as soon as possible. The National Safeguarding Office are maintaining liaison with Safeguarding teams re current capacity, risk assessment and update on what the teams can deliver.

    ·       Safeguarding.socialcare@hse.ie is to be direct contact point nationally for the limited cover provided by the National Safeguarding Office.  Contact by phone only in urgent matters /emergencies. Carol McKeoghRyan Ryan will monitor calls and the office email safeguarding.socialcare@hse.ie .

    ·       There is a sub group of the National public health emergency team on caring for vulnerable people and representations have been made regarding the needs and concerns for vulnerable service users at this critical time.  I am also attaching a message from Supt. Kevin Daly, An Garda Siochana Community Engagement and Public Safety on their response plans in relation to vulnerable Persons. Please read all public health updates and notices from your local service management and CHO Offices. Our Office will circulate any relevant material that we receive from National HSE Office or other relevant organisations/ authorities.

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