Seniorline is about listening. It’s not hard, though sometimes I need to remind myself that the call is not about me, it’s not about my giving advice to the caller, it’s about asking the right questions to help them. So sometimes I need to remind myself of this, and cop myself on”.
Seniorline has over 170 volunteers aged 55+ who take calls every day of the year from older people all over Ireland. While volunteers don’t talk about their own lives while on the line, they can have a lot in common with callers. Both have lived through many societal changes, both know all about the ups and downs of life, and this shared history can create a helpful bond.